M&A and Funding: Leapsome, Level AI, Alliants, AmplifAI, and Optimove
By Alex Gaw April 4, 2022
In this roundup, Leapsome and Level AI lead a group of four CX-oriented providers in raising fresh capital, together bringing in a total of $80 million in funding rounds; Alliants and AmplifAI are the two other recent recipients of new investments....
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New EX Products from Qualtrics, Motivosity, Achievers, and 15Five
By Sherril Hanson March 28, 2022
Four companies have launched new products, each targeted at a different aspect of the employee experience (EX): building connection, offering opportunities for recognition, identifying, and acting on factors that will improve employees’ sense of...
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North Highland Acquires Decooda to Accelerate Data-Driven Insights
- By Alex Gaw March 23, 2022
North Highland, the Atlanta-based employee-owned global management consultancy focused on issues relating to change and transformation, has acquired Decooda, another Atlanta-headquartered firm and the provider of a cloud customer feedback...
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New Research from Frost & Sullivan, Qualtrics, Mendix, Nudge, and Yotpo
- By Alex Gaw March 21, 2022
In this roundup, four of the five new research reports address organizational or worker-related issues that present seemingly divergent findings. While Frost & Sullivan projects exponential growth for CX innovation, Mendix underscores the CX...
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New EX Products: Momentive, QuestionPro, Experience.com, Motivosity, and DaysToHappy
- By Sherril Hanson March 9, 2022
Products and solutions that support the growing employee experience segment have been introduced at a fast clip during the start of 2022, with a focus on offerings that help companies plan and launch EX programs and strategies, gather data, reward...
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New Research from SugarCRM, Eagle Hill, Adobe, Blueshift, and Qualtrics
- By Alex Gaw March 7, 2022
In this roundup, a batch of new research reports examines a diverse set of issues. For SugarCRM, an unusual customer turnover rate at US businesses could be a harbinger of trouble. Meanwhile, the worsening day-to-day work experience of US...
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Customer Insights and Feedback Empowers the EX-CX Link
- By Sherril Hanson March 2, 2022
There is no longer room for debate that employee experience (EX) is closely linked to gains or losses in CX. Customer insights and feedback software and solutions provide the fuel to allow this EX/CX integration to be successful. Many technology...
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Recognizing Workforce Experiences to Operationalize Patient Experience
By Andrew Broderick February 24, 2022
A key determinant of patient experience (PX) outcomes in healthcare lies with the organizational capacity to implement PX solutions and integrate them effectively within the workflow across the patient journey. Achieving this goal is challenged by...
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New CX Research Reports Focus on Consumers, Brands, and Employers
- By Alex Gaw February 23, 2022
This new research roundup includes the latest batch of studies from Merkle on consumers and how they feel about data privacy, Resonate on three new consumer groups in 2022, Redpoint Global on what brand loyalty really means to consumers, Qualtrics...
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Hotel Employee Engagement and Retention Continues to Be a Challenge
- By Sherril Hanson February 14, 2022
New research from Achievers Workforce Institute, the research and insights arm of Achievers, points to a continued battle to retain employees and keep them engaged. The fifth annual Engagement & Retention Report finds that 44% of US employees...
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Press Ganey to Acquire Forsta, Integrating Healthcare Expertise into Powerful Platform
- By Alex Gaw February 14, 2022
Press Ganey, the South Bend, Indiana-based patient experience company and provider of healthcare software solutions, announced on February 7 plans to acquire Forsta, developer of the CX and market research technology platform headquartered in...
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New Reports Address an Array of Present-Day CX Issues
- By Alex Gaw February 11, 2022
In this roundup of new industry and research reports, we turn our lens on two critical participants in every CX journey: the employee and the consumer. The first three summaries relate to current concerns affecting employees in their wellbeing and...
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
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