Companies Still Investing in Employee Listening Programs
By Sherril Hanson March 24, 2023
In the CX world, there has been a lot of chatter about what this year might look like with budget cuts and potentially leaner organizations. All signs point to CX being particularly needed, and that investments in digital CX will continue, with…
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5 Questions with Zoe Peterson-Ward, Chief Customer Officer, Workhuman
- By Sherril Hanson March 23, 2023
Dash Research recently spoke with Zoe Peterson-Ward, the Chief Customer Officer at Workhuman, a provider of rewards and recognition technology and insights that has been in business more than 20 years. Peterson-Ward discussed challenges human…
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Twilio-Qualtrics Integration Supports Enriched Customer Profiles
- By Sherril Hanson March 22, 2023
Customer engagement platform Twilio and experience management company Qualtrics announced a no-code connector that will allow for real-time data sharing and integration between the Twilio Segment customer data platform (CDP) and Qualtrics’…
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Microsoft Unveils Copilot as New AI Assistant to Change How People Work
By Alex Gaw March 22, 2023
Microsoft last week launched its new AI-powered assistant and chatbot for workplace productivity that the company says will completely transform the way people work. The new product, Microsoft 365 Copilot, uses the power of large language models…
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Zoho’s ‘Center of Gravity’ Helps Streamline Employee-Technology Interactions and Improve EX
- By Sherril Hanson March 22, 2023
Software suite provider Zoho recently launched Trident, a new unified communications platform, in addition to several other technology enhancements which fall under its Zoho Workplace office platform. Combined, these additions are aimed at creating…
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Qualtrics Announces General Availability of Manager Assist
- By Sherril Hanson March 17, 2023
Wojtek Kubik, Head of Product Management, Employee Experience, Qualtrics Among the abundant announcements at the Qualtrics X4 experience management event was the general availability launch of Manager Assist, with discussion of upcoming features…
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New Research from Execs In The Know, Braze, Clootrack, Telus International, and PwC
- By Alex Gaw March 15, 2023
EITK: The Customer Remained Top of Mind for CX Leaders in 2022 CX leaders believe that they kept customers firmly in mind in 2022 despite challenges and years of unremitting change for the industry, states the new CX Leaders Trends &…
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IT Leaders Prioritize Generative AI as a Game-Changer, But Concerns Abound
- By Alex Gaw March 13, 2023
At least 67% of senior IT leaders are making generative AI a priority for their business within the next 18 months, and 33% even name it as a top priority. Yet most leaders have misgivings on the security and ethical aspects of the technology that…
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QualtricsX4 Announcements
- By Sherril Hanson March 9, 2023
“If you aren’t all running all of your CX on an integrated platform, you are falling behind and likely wasting time and money on problems that need to be fixed on the frontlines” – Brad Anderson, President, Products and Engineering,…
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