Investigating and Purchasing EX Technologies: Prep Work, Purchasing, and Post-Implementation
By Sherril Hanson April 10, 2023
One of the trends that is clear for end users when looking at employee experience technologies is that there is not a one-size-fits-all solution. Company size, budget, employee base, and demographics are all considerations, as are factors such as…
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The Digital Economy Spurs New Expectations and Opportunities
By Alex Gaw April 10, 2023
New research from Adobe reveals that the digital economy—the result of companies undertaking digital transformation—is creating new rules, expectations, and opportunities. The research, first unveiled during the Adobe Summit…
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Concentrix to Combine with Webhelp in $4.8 Billion Deal
- By Alex Gaw April 6, 2023
Concentrix Corporation, the provider of CX services and technologies headquartered in Fremont, California, has entered into an agreement to combine with Webhelp, the business process outsourcing (BPO) and consultancy company based in Paris, France,…
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New Research from Adobe, CSG, Talkdesk, SAS, and Sprinklr
- By Alex Gaw April 5, 2023
Adobe: Generative AI Will Take a Star Turn in CX New research from Adobe shows that most people feel positively toward generative AI and believe the technology will not only enhance their personal creativity but also improve their experience…
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Customer Engagement Can Drive Revenue Growth and Support Financial Goals
- By Sherril Hanson April 5, 2023
Even with challenging economic conditions, new Twilio research shows that companies that invested in customer engagement reaped rewards, with 80% meeting financial goals. Data from Twilio’s fourth annual State of Customer Engagement…
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Applying Technology to Support Better B2B Interactions
By Keith Kirkpatrick April 5, 2023
Providing an excellent customer experience should not be exclusive to B2C companies. Indeed, while B2B companies have professional buyers, these roles are still filled by humans who have become accustomed to personalized, efficient, and on-demand…
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New CX Products: Sprinklr, Five9 and Invoca, InMoment, DHS, Treatwell, and mParticle
- By Alex Gaw April 4, 2023
Sprinklr Releases Rebranded Customer Service Suite Enterprise software provider Sprinklr has unveiled a rebranded customer service product suite that includes new AI features and innovations. Sprinklr Service, formerly known as Sprinklr Modern…
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More Consumers Are Using Retailers’ Mobile Apps, New Airship Research Shows
- By Alex Gaw April 3, 2023
A new 10-country survey of 11,000 consumers reveals that more shoppers have been using the mobile apps of retailers so far this year compared to the same time in 2022, with the preference for retail apps extending across various age groups and…
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Verint Broadens Google Cloud Partnership
- By Sherril Hanson March 30, 2023
Customer engagement company Verint announced an expanded partnership with Google Cloud focused on helping companies improve contact center performance through the integration of Google Cloud’s Contact Center AI and Verint Customer Engagement…
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
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Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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