New Research from Hero Digital, Zendesk, ActiveCampaign, Calabria, and Protocol
By Alex Gaw September 26, 2022
Hero Digital: Healthcare CX Advocacy Differs Across Generations and Industry Subsectors A new healthcare CX report from Hero Digital, the CX-led digital transformation company based in San Francisco, reveals the hidden aspects and attributes…
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CallMiner Report: Firms Are Unable to Spur Stronger CX for Various Reasons
- By Alex Gaw September 23, 2022
Companies do not collect all the data they need in order to drive positive CX, and the limited data collection is holding back organizations from effectively analyzing data to uncover insights and intelligence that result in meaningful action,…
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HR Tech Conference Yields a Variety of Announcements
By Sherril Hanson September 22, 2022
In a press release prior to the event, the HR Technology Conference & Exposition stated there would be 80+ product launches announced. While there were announcements across many technology areas, a few segments in particular yielded a deluge of…
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The CX World Grapples with a ‘People Paradox’ Issue
- By Alex Gaw September 21, 2022
A new report by MIT Technology Review Insights points to a grim irony currently at work in the way CX employees are treated by business concerns in the post-pandemic era. A so-called “people paradox” is discernible when it comes to CX staff,…
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New CX Research from FMI, Braze, Heap, Yotpo, and SMG
- By Alex Gaw September 21, 2022
FMI: Inflation is Worrisome for US Food Industry Food retailers and suppliers both agree that the current inflationary economic climate is not favorable to the food industry, states a new report from Food Marketplace Inc. (FMI), the trade…
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Focus on Wellbeing Is Core to Employee Experience
- By Sherril Hanson September 19, 2022
The massive shifts caused by the Covid-19 pandemic have been deeply felt across all industries and at every department level within B2C and B2B companies. The effect on the global workforce has been profound, with companies around the world…
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Leveraging CDPs to Turn Customer Data into Action
By Keith Kirkpatrick September 19, 2022
Customer data platforms (CDPs) are software applications that are designed to consolidate and manage customer data across all touchpoints to provide a unified view of the customer and their entire journey. They are designed to help organizations…
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How Social Listening Can Improve CX
- By Keith Kirkpatrick September 19, 2022
Capturing customer feedback through surveys can be extremely useful, particularly when detailed information is provided immediately after an interaction has taken place. But many insights and details about a product, service or brand may not…
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Mitigating Product Design Issues with CX
- By Keith Kirkpatrick September 16, 2022
In an ideal world, a company’s products and services would be designed with feature sets, usability, and functionality tuned to each individual customer’s bespoke preferences and needs. Such a business model is neither economical nor practical,…
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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