Layoffs Are Taking a Toll on Employee Wellbeing
By Sherril Hanson December 16, 2022
Another day, another set of research data pointing to the sub-optimal state of employee experience (EX). The Workforce Institute at UKG recently released data that said nearly half of employees worldwide (46%), including one-third of C-level...
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Tech Layoffs are Getting Focus, but No Need for Panic in the CX Sector
- By Sherril Hanson October 27, 2022
As the end of the year fast approaches, a steady stream of layoffs in the tech sector is getting a lot of attention. Slowdowns in hiring or hiring freezes are occurring and any amount of time spent on LinkedIn is punctuated with more people “Open...
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STG, Momentive, Zendesk, and Capillary Tech in M&A and Funding News
By Alex Gaw June 14, 2023
Investor Consortium Completes Acquisition of Momentive Global An investor consortium led by Symphony Technology Group (STG) has completed the acquisition of Momentive Global, the maker of the survey platform SurveyMonkey, in an all-cash...
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WebMD Health Services Announces Intent to Acquire Limeade
- By Sherril Hanson June 14, 2023
The News: Wellbeing solutions provider WebMD Health Services, a part of WebMD Health Corp, announced its intention to acquire employee wellbeing company Limeade. The latter company, which is based in Bellevue, Washington, but publicly...
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New CX Research from Deloitte Digital, UserTesting, Vonage, Alchemer, and Balto
- By Alex Gaw May 24, 2023
Deloitte Digital: Contact Center Operations Are Changing, and Leaders Are Being Responsive New realities are driving the transformation of contact center operations, and service organizations are building new pathways toward better service...
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Companies Still Investing in Employee Listening Programs
- By Sherril Hanson March 24, 2023
In the CX world, there has been a lot of chatter about what this year might look like with budget cuts and potentially leaner organizations. All signs point to CX being particularly needed, and that investments in digital CX will continue, with...
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M&A News: Qualtrics, Momentive Are Acquired; Amelia Gets Funding; Keap Buys The Factory
- By Alex Gaw March 24, 2023
Silver Lake, CPP Investments Acquire Qualtrics for $12.5 Billion Qualtrics, the inventor of the experience management category in customer relations, is being acquired by global technology investment firm Silver Lake, in partnership with Canada...
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5 Questions with Zoe Peterson-Ward, Chief Customer Officer, Workhuman
- By Sherril Hanson March 23, 2023
Dash Research recently spoke with Zoe Peterson-Ward, the Chief Customer Officer at Workhuman, a provider of rewards and recognition technology and insights that has been in business more than 20 years. Peterson-Ward discussed challenges human...
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Microsoft Unveils Copilot as New AI Assistant to Change How People Work
- By Alex Gaw March 22, 2023
Microsoft last week launched its new AI-powered assistant and chatbot for workplace productivity that the company says will completely transform the way people work. The new product, Microsoft 365 Copilot, uses the power of large language models...
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Glassdoor’s Equity Xray Shows EX Gaps Across Specific Demographic Groups
- By Sherril Hanson March 7, 2023
While there is a lot of chatter about layoffs in the tech sector, the employment market is still tight, and companies are facing ongoing challenges with recruiting and retention. Current and prospective employees want and expect a broad range of...
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Employee Experience in 2023
- By Sherril Hanson January 9, 2023
The excitement that has grown around the idea of employee experience (EX), the technologies that support positive EX, and the initial stories of success were spurred by the massive shifts caused by the Covid-19 pandemic. These shifts have been...
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The State of CX in 2022
By Keith Kirkpatrick January 3, 2023
As the COVID-19 pandemic continued to recede into the background throughout 2022, the CX market homed in on serving customers that were increasingly digital, demanding, and DIY. Across nearly all industries, CX practitioners and vendors trained...
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