Consumers Are Eager to Interact with Brands in the Metaverse
By Alex Gaw November 28, 2022
Consumers, long tantalized by the prospect of interaction and living in a virtual world, are ready and eager to meet brands in the collective online shared space known as the metaverse. Perhaps even more astounding, nearly half of the respondents...
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New Research from Adobe, CSG, Talkdesk, SAS, and Sprinklr
- By Alex Gaw April 5, 2023
Adobe: Generative AI Will Take a Star Turn in CX New research from Adobe shows that most people feel positively toward generative AI and believe the technology will not only enhance their personal creativity but also improve their experience...
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New Research from Execs In The Know, Braze, Clootrack, Telus International, and PwC
- By Alex Gaw March 15, 2023
EITK: The Customer Remained Top of Mind for CX Leaders in 2022 CX leaders believe that they kept customers firmly in mind in 2022 despite challenges and years of unremitting change for the industry, states the new CX Leaders Trends &...
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Customer Wins for Freshworks, MoEngage, Qualtrics, Medallia, and Amperity
- By Alex Gaw March 7, 2023
Freshworks Solutions Enable Citizen Engagement for India’s Public Sector Freshworks, the provider of cloud-based sales and support solutions founded in India and headquartered in San Mateo, California, says its software is being used by...
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Research Points to the Importance of Online Reviews
By Sherril Hanson March 6, 2023
Two reputation management companies recently released data pointing to the importance of online reviews as part of the brand-customer experience. Reputation management and brand intelligence provider Chatmeter conducted a survey in January 2023...
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Phygital Experiences to Drive CX in 2023 and Beyond
By Keith Kirkpatrick December 30, 2022
In just a few years, omnichannel engagement strategies have morphed from a nascent concept to becoming table stakes for most consumer-facing organizations. Largely driven by the shift to digital communication channels, such as SMS, webchat, and...
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CX Innovators: Rick Rosso, Concentrix
By Clint Wheelock December 20, 2022
Rick Rosso is Executive Vice President, Global Sales & Account Management for Concentrix, a global provider of CX solutions and technology headquartered in Fremont, California. Concentrix works with more than 750 clients in 40+ countries around...
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Customer Wins for SMG, Pisano, Talkdesk, IntelePeer, and Qualtrics
- By Alex Gaw December 8, 2022
SMG Begins Fresh Relationship with Rubio’s Coastal Grill Experience management provider Service Management Group (SMG) is teaming up with Rubio’s Coastal Grill, the fast casual restaurant chain specializing in Baja-inspired Mexican...
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CX Innovators: KV Dipu, Bajaj Allianz
Bajaj Allianz, a general insurance and life insurance company doing business in India, is a joint venture between Allianz SE, a leading global insurance company based in Munich, Germany, and Bajaj Finserv Limited, a diversified financial services...
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New Research from Verint, SAP, Waterfield Tech, Zenarate-Execs In The Know, and Qualtrics
- By Alex Gaw November 28, 2022
Verint: US Retailers Should Consider Automation to Ease Holiday Staffing Shortages More than 60% of US retailers say they are having difficulty finding qualified workers to staff their stores for the upcoming holiday season, while 45% are...
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Soul Machines Raises $70 Million for Pioneering Work in Digital People
- By Alex Gaw February 22, 2022
To hear it described by the folks at Soul Machines, the San Francisco-based technology company engaged in highly advanced artificial intelligence (AI) work, the metaverse and the digital world will soon be teeming with so-called “digital...
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