CX Network Live: Omnichannel CX
August 29-30, 2023, VirtualFinancial Services Omnichannel Excellence
January 18, 2023 - London, United Kingdom
Communication and Omnichannel Interactions Are Key CX Areas for Travel Companies
By Sherril Hanson June 6, 2022
In the Dash Research report, CX in the Travel & Hospitality Industry, two of the key market drivers examined are: The demand for omnichannel interactions and self-service along the various touchpointsIncreased communication...
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Omnichannel Engagement Is Becoming a Centerpiece of Customer Experience Strategy for Many Organizations
- March 29, 2022
Although brands have been transforming their customer experience (CX) models over the last several years, the COVID-19 pandemic accelerated many organizations’ plans for deploying omnichannel engagement strategies, according to a new report from...
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Omnichannel Customer Engagement
Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software
Read MoreBright Pattern and Carahsoft Team to Bring Powerful Cloud-Based Omnichannel Contact Center Software to Public Sector Agencies
- January 18, 2022
SOUTH SAN FRANCISCO, Calif. and RESTON, Va., Jan. 18, 2022 /PRNewswire/ -- Bright Pattern, a leading provider of AI-powered cloud contact center software, and Carahsoft Technology Corp., The Trusted Government IT...
Read MoreAlgolia Search and Discovery Platform Optimizes Walgreens’ Omnichannel Shopping
- January 13, 2022
SAN FRANCISCO--(BUSINESS WIRE)--Algolia, the leading API Platform for Search & Discovery, today announced its selection by Walgreens, an integrated pharmacy, healthcare and retail leader serving millions of customers and patients every day, to...
Read MoreNew Benchmark Research from Incisiv and Genesys: Only 15% of Retailers Offer a Differentiating Experience When it Comes to Omnichannel Customer Service
- January 5, 2022
JACKSONVILLE, Fla.--(BUSINESS WIRE)--As the buying journey has been forever altered, with it have come new expectations around customer service. While the retail industry has made significant advancements in providing better visibility into...
Read MoreSmart Communications Study Reveals the Increasing Role Personalized, Omnichannel Conversations Play in Creating an Exceptional Customer Experience and Building Trust
- December 7, 2021
LONDON and NEW YORK, Dec. 07, 2021 (GLOBE NEWSWIRE) -- Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, today announced the results of a global survey that...
Read MoreTop-Performing Businesses Engage with Customers in a Mature Omnichannel Environment, New Survey Finds
- December 6, 2021
ZURICH, Dec. 6, 2021 /PRNewswire/ -- Mitto, a leading provider of global omnichannel communications solutions, today revealed the results of its State of Customer Experience survey, issued in conjunction with global...
Read MoreFreshworks Helps 7-Eleven Improve its Omnichannel Customer Experience
- December 2, 2021
San Mateo, Calif and ManilaDecember 02, 2021 Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, has helped leading global convenience store 7-Eleven create a more...
Read MorePega Introduces New AI-Powered Capability to Usher in the Next Generation of Omnichannel Marketing
- December 1, 2021
CAMBRIDGE, Mass. – December 1, 2021 – Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced Next-Best-Action Customer Journeys, a new AI-powered capability modernizing traditional...
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