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Major League Baseball and Zoom Partner on Replay Review
By Alex Gaw March 27, 2023
Major League Baseball (MLB) and Zoom Video Communications are teaming up in a first-of-a-kind partnership that designates Zoom as the new official unified communications (UC) platform of the league and the presenting partner of MLB replay review…
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Companies Still Investing in Employee Listening Programs
By Sherril Hanson March 24, 2023
In the CX world, there has been a lot of chatter about what this year might look like with budget cuts and potentially leaner organizations. All signs point to CX being particularly needed, and that investments in digital CX will continue, with…
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Rison Software Brings CX, EX, and Training Together
- By Sherril Hanson March 24, 2023
UK-based Rison Software recently signed a deal with Nissan Motor Corporation’s training facility, Nissan Academy, to bring its VirtlX solution to employees in five regions across the Middle East, India, and Africa. Dash Research recently…
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M&A News: Qualtrics, Momentive Are Acquired; Amelia Gets Funding; Keap Buys The Factory
- By Alex Gaw March 24, 2023
Silver Lake, CPP Investments Acquire Qualtrics for $12.5 Billion Qualtrics, the inventor of the experience management category in customer relations, is being acquired by global technology investment firm Silver Lake, in partnership with Canada…
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5 Questions with Zoe Peterson-Ward, Chief Customer Officer, Workhuman
- By Sherril Hanson March 23, 2023
Dash Research recently spoke with Zoe Peterson-Ward, the Chief Customer Officer at Workhuman, a provider of rewards and recognition technology and insights that has been in business more than 20 years. Peterson-Ward discussed challenges human…
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Twilio-Qualtrics Integration Supports Enriched Customer Profiles
- By Sherril Hanson March 22, 2023
Customer engagement platform Twilio and experience management company Qualtrics announced a no-code connector that will allow for real-time data sharing and integration between the Twilio Segment customer data platform (CDP) and Qualtrics’…
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreEvents & Webinars more events
CX After COVID-19
An On-Demand WebinarState of the CX Market
An On-Demand WebinarLeveraging Technology to Improve CX
An On-Demand WebinarCX Trends to Watch in 2023
Live Webinar – December 13, 2022 @ 12:00pm ETState of the CX Market
A Live Webinar – January 19, 2023 @ 9AM PST / 12PM ESTDash Press Releases
The Futurum Group Acquires Dash Network
By Clint Wheelock January 10, 2023
The Futurum Group, a family of industry research, advisory, consulting, and media companies focused on analyzing emerging and market-disrupting technologies, today announced the acquisition of Dash Network, an integrated B2B research, media, and…
Read MoreEmployee Experience Technology Adoption Is Being Driven by Pandemic Recovery and Workforce Instability
- By Sherril Hanson October 10, 2022
The massive shifts caused by the Covid-19 pandemic have been deeply felt across all industries and at every department level within business-to-consumer (B2B) and business-to-business (B2B) companies. The effect on the global workforce has been…
Read MorePatient Experience Is Rapidly Becoming a Strategic Priority for Healthcare Providers
By Andrew Broderick September 20, 2022
Patient engagement and patient experience (PX) are areas of significant interest, focus, and concern in the US healthcare system and globally. Healthcare consumers’ expectations today require providers to be more customer centric. According to a…
Read MoreThe Customer Experience Software and Services Market Will Reach $120 Billion Worldwide by 2026
By Keith Kirkpatrick July 7, 2022
Customer experience (CX) is typically defined as the sum of a customer’s experience with a product, brand, or service, encompassing all interactions before, during, and after a transaction. Providing a positive and pleasant CX is important to…
Read MoreEducational Resources
CX Innovator Series Report
The CX Innovator Series Report is an invaluable free resource for Customer Experience leaders and professionals who oversee CX initiatives.
Read MoreAmdocs From the Show Floor: MWC 2023
In this edition of Dash Network From the Show Floor at Mobile World Congress 2023, Clint Wheelock is joined by Smadar Kirstein, Director of Product Marketing, Digital Experience at Amdocs for a conversation about key challenges and…
Read MoreState of the CDP
For the fourth edition of Tealium’s State of the CDP 2023 report, through an independent firm, they surveyed over 1,200 professionals worldwide in B2B, B2C, and B2B2C industries. The responses have revealed that Customer Data Platforms (CDPs) have…
Read MoreIn Data We Trust
71% of PwC’s “Complexity of Trust” study respondents said they would buy less from a business that lost their trust. Out of that, 73% said they would spend significantly less. Privacy is now a top consideration and focus for organizations….
Read MoreThe EX Market Ecosystem
This Dash Research EX Market Ecosystem Infographic provides an overarching view of technology vendors in the EX-market.
Read MoreCX Technology Guide
Dash Network’s inaugural edition of the CX Technology Guide is an invaluable free resource for Customer Experience practitioners and professionals exploring the CX technology landscape. The primary objective of the guide is to demystify CX…
Read MoreWelcome To Dash Network
An animated video showcasing Dash Network’s vision and mission, as an integrated B2B research, events, and digital news media platform focused on the best business practices and technology solutions for the global Customer Experience market.
Read MoreFeedback Needs to Create Action
This case study showcases how Amdocs leverages Alchemer for its global Voice of the Customer program. Benefits include increased response rate and engagement, and savings on Total Cost of Ownership. Download the case study below to learn more….
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