Latest News More News
Auto-Authentication Techniques to Save Time and Improve CX
By Keith Kirkpatrick January 27, 2023
By Using multi-factor authentication and biometrics, in place of traditional account verification, can reduce friction in customer service.
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Research on Diversity, Equity, and Inclusion Shows Room for Improvement
- By Sherril Hanson January 27, 2023
By QuestionPro Workforce president Sanja Licina discusses key findings from the company’s recent study on diversity, equity, and inclusion.
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CX Innovators: Sri Safitri, Telkom Indonesia
- By Clint Wheelock January 27, 2023
By Sri Safitri of Telkom Indonesia offers insights and key success stories from her team’s efforts to improve customer satisfaction and NPS.
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CDP Updates: Kore.ai, Lotame, Lytics, mParticle, Simon Data, and The Trade Desk
- By Sherril Hanson January 27, 2023
Conversational AI Provider Kore.ai partners with mParticle Kore.ai and mParticle, announced a partnership to provide an AI-first natural language processing (NLP)-based search engine and intelligent chatbots to personalize retail shopping…
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CX Innovators: Phillip Moepya, Standard Bank
- By Clint Wheelock January 26, 2023
Phillip Moepya of Standard Bank Group offers insights on best practices for applying design thinking to improve CX for Africa’s largest bank.
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SugarCRM Debuts New Digital Self-Service Capabilities
- By Keith Kirkpatrick January 26, 2023
SugarCRM has announced digital self-service capabilities that are aimed at middle market business-to-business (B2B) companies.
Read MoreLatest Research More Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
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Events & Webinars more events
CX After COVID-19
An On-Demand WebinarState of the CX Market
An On-Demand WebinarLeveraging Technology to Improve CX
An On-Demand WebinarCX Trends to Watch in 2023
Live Webinar – December 13, 2022 @ 12:00pm ETState of the CX Market
A Live Webinar – January 19, 2023 @ 9AM PST / 12PM EST
Dash Press Releases
The Futurum Group Acquires Dash Network
- By Clint Wheelock January 10, 2023
The Futurum Group, a family of industry research, advisory, consulting, and media companies focused on analyzing emerging and market-disrupting technologies, today announced the acquisition of Dash Network, an integrated B2B research, media, and…
Read MoreEmployee Experience Technology Adoption Is Being Driven by Pandemic Recovery and Workforce Instability
- By Sherril Hanson October 10, 2022
The massive shifts caused by the Covid-19 pandemic have been deeply felt across all industries and at every department level within business-to-consumer (B2B) and business-to-business (B2B) companies. The effect on the global workforce has been…
Read MorePatient Experience Is Rapidly Becoming a Strategic Priority for Healthcare Providers
- By Andrew Broderick September 20, 2022
By Patient engagement and patient experience (PX) are areas of significant interest, focus, and concern in the US healthcare system and globally. Healthcare consumers’ expectations today require providers to be more customer centric. According to a…
Read MoreThe Customer Experience Software and Services Market Will Reach $120 Billion Worldwide by 2026
- By Keith Kirkpatrick July 7, 2022
Customer experience (CX) is typically defined as the sum of a customer’s experience with a product, brand, or service, encompassing all interactions before, during, and after a transaction. Providing a positive and pleasant CX is important to…
Read MoreEducational Resources
In Data We Trust
71% of PwC’s “Complexity of Trust” study respondents said they would buy less from a business that lost their trust. Out of that, 73% said they would spend significantly less. Privacy is now a top consideration and focus for organizations….
Read MoreThe EX Market Ecosystem
This Dash Research EX Market Ecosystem Infographic provides an overarching view of technology vendors in the EX-market.
Read MoreCX Technology Guide
Dash Network’s inaugural edition of the CX Technology Guide is an invaluable free resource for Customer Experience practitioners and professionals exploring the CX technology landscape. The primary objective of the guide is to demystify CX…
Read MoreWelcome To Dash Network
An animated video showcasing Dash Network’s vision and mission, as an integrated B2B research, events, and digital news media platform focused on the best business practices and technology solutions for the global Customer Experience market.
Read MoreFeedback Needs to Create Action
This case study showcases how Amdocs leverages Alchemer for its global Voice of the Customer program. Benefits include increased response rate and engagement, and savings on Total Cost of Ownership. Download the case study below to learn more….
Read MoreElevating Engagement in Healthcare During a Pandemic
This case study showcases how healthcare providers can increase communication and understanding between leaders and employees, and improve overall employee engagement with the DaysToHappy platform. Download the case study below to learn more….
Read MoreBuilding a ‘Personal Bank in a Digital Age’ With a 360-degree Customer View
This case study showcases how one of the Netherlands’ largest banks, ABN AMRO, utilized Tealium’s Customer Data Platform to bring its first-party customer data together so it could offer real-time, relevant engagement to clients . Download the case…
Read MoreDelivering a Personalized and Consistent Patient Call Center Experience
This case study examines how Tealium helped Providence St. Joseph Health unify known and unknown customer data sources to provide real-time patient information to call center agents. Download the case study below to learn more….
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