Latest Industry News
The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw Contributing Analyst at The Futurum Group undertakes a review of CX wins in March in Part 2 of a two part article featuring…
March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw Contributing Analyst at The Futurum Group undertakes a review of CX wins in March in this Part 1 of a two part article…
Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw Contributing Analyst at The Futurum Group undertakes a review of CX M A activity in March focusing on two key events the acquisition…
Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of the latest CX partnerships between Statara and CallHub Playvox and Five9 and Mitto…
Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of the latest CX wins for Zeotap 3CLogic and SAP Emarsys together with their…
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of new and recent CX research findings from Vonage Reward Gateway and MessageGears…
Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of the latest CX wins for Qualtrics UKG and Tattle together with their partners…
Topics Include Retailers and Free Returns, CDPs, and Dominant Themes in Surveys
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of new and recent CX research findings from SAP Emarsys Tealium and SurveyMonkey…
Featured Insights
The New ThinkCentre Desktops Are Powered by AMD Ryzen PRO 8000 Series Desktop Processors
Olivier Blanchard, Research Director at The Futurum Group, shares his insights about Lenovo’s decision to lean into on-device AI’s system improvement value proposition for the enterprise.
Steven Dickens, Vice President and Practice Lead, at The Futurum Group, provides his insights into IBM’s earnings and how the announcement of the HashiCorp acquisition is playing into continued growth for the company.
New Features Designed to Improve CSAT, Increase Productivity, and Accelerate Deal Cycles
Keith Kirkpatrick, Research Director with The Futurum Group, covers new AI features being embedded into Oracle Fusion Cloud CX with the goal of helping workers improve efficiency and engagement levels across sales, marketing, and support.
Latest Research
In our latest Research Brief The Case for Integrated Building Management Achieving Operational Efficiency with Honeywell Enterprise Buildings Integrator done in partnership with Honeywell we…
In this white paper Operationalizing the Circular Economy How HP is Reinventing Sustainability for the Tech Sector you will learn the five fundamental challenges standing…
Our latest research report Endpoint Security Trends 2023 digs into modern attack techniques and how IT and security practitioners can most effectively respond and react…
The Futurum Group s latest research report 2023 Cloud Downtime Incident Report presents a detailed examination of downtime incidents across major cloud providers By meticulously…
Latest Insights
In a discussion that spans significant financial movements and strategic acquisitions to innovative product launches in cybersecurity hosts Camberley Bates Krista Macomber and Steven Dickens…
The New ThinkCentre Desktops Are Powered by AMD Ryzen PRO 8000 Series Desktop Processors
Olivier Blanchard Research Director at The Futurum Group shares his insights about Lenovo s decision to lean into on device AI s system improvement value…
Steven Dickens Vice President and Practice Lead at The Futurum Group provides his insights into IBM s earnings and how the announcement of the HashiCorp…
New Features Designed to Improve CSAT, Increase Productivity, and Accelerate Deal Cycles
Keith Kirkpatrick Research Director with The Futurum Group covers new AI features being embedded into Oracle Fusion Cloud CX with the goal of helping workers…
Though SAP Missed Analysts’ Bottom-Line Expectations, Its Core Business Remains Strong
The Futurum Group s Daniel Newman and Keith Kirkpatrick cover SAP s Q1 2024 earnings and discuss the continuing impact of the company s focus…
Horizon OS Is Meta’s Overdue Horse-Before-Cart Moment for XR Adoption
Olivier Blanchard Research Director at The Futurum Group shares his insights about Meta s Horizon OS announcement outlines how its app developer ecosystem may be…
NEWS BY INDUSTRY
The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships formed from March 14 until the end of the month.
March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring partnerships formed from the beginning of the month to March 13.
Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by Zendesk of Ultimate, and by the Moneypenny Group of Sunshine Communication Services.
Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto and MoEngage.
Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their partners Douglas, a global B2B travel platform, and Miramar Group.
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears.
Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners the University of Utah Health, Leslie’s Inc., and HTeaO.
Topics Include Retailers and Free Returns, CDPs, and Dominant Themes in Surveys
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from SAP Emarsys, Tealium, and SurveyMonkey.
Companies with New Properties Include Zendesk, Nextiva, Genesys, and Bloomreach
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in January as the first month of the new year went underway.
Acquired Companies Include Boast, Cured, and AdaptCX
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of recent developments on the CX M&A front with Banzai International, Boast, Innovaccer, Cured, GTS, and AdaptCX.
Topics Include Top CX Trends for 2024, AI and CX, and an Emerging AI Gap
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Contentsquare, Zendesk, and LivePerson.
New Partners Include Bharti AXA Life Insurance, Rayna Tours, Wayne Metropolitan Community Action Agency, and Zenni Optical
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of CX wins for MoEngage, 8x8, and Algolia in initiatives with Bharti AXA Life Insurance, Rayna Tours, Wayne Metropolitan Community Action Agency, and Zenni Optical.
Flywheel and LiveVox Become Omnicom and NICE Properties
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of recent developments on the CX M&A front involving Omnicom, Flywheel Digital, NICE, LiveVox, ServiceNow, and UltimateSuite.
The Futurum Group’s Steven Dickens reviews mainframe modernization in 2023, with AI and mainframes sharing the spotlight, and looks to 2024, which is promising for modernization with diverse approaches and open source.
Quiq Offering Spans Digital Messaging and AI-Based Contact Center
Keith Kirkpatrick and Sherril Hanson of The Futurum Group speak with conversational CX provider Quiq to learn more about the platform and what makes it unique.
Partners Include BSH Group, Miller Insurance, and Accent Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Medallia, Salesforce, and Amperity in their partner initiatives with BSH Group, Miller Insurance, and Accent Group.
Data Usage, Perception Gap Between Brands and Consumers, and Cyberthreats to Consumer Data
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Domo, Treasure Data, and Apple.
Adobe’s Breakup with Figma, the Purchase of Alteryx, and Bazaarvoice’s Acquisition of Granify
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX M&A news, featuring the Adobe-Figma breakup, the purchase of Alteryx, and the Bazaarvoice acquisition of Granify.
