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Grammarly Incorporates Generative AI to Improve Workflow and Productivity

The News: Grammarly, a company best known for utilizing AI and human expertise to help people develop, compose, revise, and understand communications, announced several new enhancements and features designed to improve workflow and productivity…

Real-Time Engagement Builds a Better Patient Experience

The use of feedback technology in the healthcare sector is nothing new. Providers have been required to do follow-up surveys for years. However, the broadening view of patient experience (PX), as well as the deepening focus on healthcare employee…

Zendesk Announces New AI Intelligence Layer to Power Seamless Interactions

The News: Zendesk AI, an intelligence layer that combines the company’s data and insights with new AI technologies, including the company’s proprietary models, generative, and large language models (LLMs), was announced May 10 at Zendesk’s…

Delta Airlines Rolling Out Personalized Digital Experience for Mobile Devices

The News: First announced at CES 2023, Delta Sync has started rolling out on domestic mainline flights equipped with free Wi-Fi by T-Mobile. Described as a platform that serves up personalized content, access, and offers, passengers use their…

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Healthcare patient experience

Personalization and Deep Understanding Need to Be at the Heart of Patient Experience

Dr. Adrienne Boissy, Chief Medical Officer, Qualtrics The field of experience management covers not just customer and employee experience, but other categories that are not quite the same as being labeled a “customer” or “consumer,” such…

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Luxury customer experience

Developing Enhanced Experiences and Services to Retain Luxury Customers

The News: The Luxury Institute issued a white paper in April 2023 focused on the myths surrounding the definition of luxury and high-net worth (HNW) and ultra-high-net worth (UHNW) customers. The myths revolved around the commonly held beliefs…

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CX surveys and research studies

New CX Research from Deloitte Digital, UserTesting, Vonage, Alchemer, and Balto

Deloitte Digital: Contact Center Operations Are Changing, and Leaders Are Being Responsive New realities are driving the transformation of contact center operations, and service organizations are building new pathways toward better service…

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Cloud-based employee experience platform

Genesys Broadens Experience Reach with the Cloud EX Launch

The News: Global experience orchestration provider Genesys has introduced Genesys Cloud EX, a solution focused on supporting employees within and beyond the contact center with AI-driven workforce forecasting and scheduling, gamification and…

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Using customer data for fraud detection

Using Contextual Data to Fight Fraud While Improving Customer Experiences

The News: Digital fraud continues to rise across a variety of industry groups, according to the TransUnion 2023 State of Omnichannel Fraud Report, with the study indicating that 4.6% of all customers’ digital transactions globally were…

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Call center satisfaction for wireless carriers

Call Center Satisfaction Weighs Down Overall Wireless Service Ratings

The News:   Call center satisfaction garnered the lowest customer ratings across each category of wireless carriers, hovering around the 70-71 mark across mobile network operators (MNOs), full-service mobile virtual network operators…

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Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Events & Webinars more events

  • CX After COVID-19

    An On-Demand Webinar
  • State of the CX Market

    An On-Demand Webinar
  • CX Trends to Watch in 2023

    Live Webinar – December 13, 2022 @ 12:00pm ET
  • State of the CX Market

    A Live Webinar – January 19, 2023 @ 9AM PST / 12PM EST
  • Dash Press Releases

    The Futurum Group Acquires Dash Network

    The Futurum Group, a family of industry research, advisory, consulting, and media companies focused on analyzing emerging and market-disrupting technologies, today announced the acquisition of Dash Network, an integrated B2B research, media, and…

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    Employee Experience Technology Adoption Is Being Driven by Pandemic Recovery and Workforce Instability

    The massive shifts caused by the Covid-19 pandemic have been deeply felt across all industries and at every department level within business-to-consumer (B2B) and business-to-business (B2B) companies. The effect on the global workforce has been…

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    Patient Experience Is Rapidly Becoming a Strategic Priority for Healthcare Providers

    Patient engagement and patient experience (PX) are areas of significant interest, focus, and concern in the US healthcare system and globally. Healthcare consumers’ expectations today require providers to be more customer centric. According to a…

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    The Customer Experience Software and Services Market Will Reach $120 Billion Worldwide by 2026

    Customer experience (CX) is typically defined as the sum of a customer’s experience with a product, brand, or service, encompassing all interactions before, during, and after a transaction. Providing a positive and pleasant CX is important to…

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    Educational Resources

    Your Secret Weapon for Customer Retention and Expansion

    The CX Innovator Series Report is an invaluable free resource for Customer Experience leaders and professionals who oversee CX initiatives.

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    CX Innovator Series Report

    The CX Innovator Series Report is an invaluable free resource for Customer Experience leaders and professionals who oversee CX initiatives.

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    Amdocs From the Show Floor: MWC 2023

    In this edition of Dash Network From the Show Floor at Mobile World Congress 2023, Clint Wheelock is joined by Smadar Kirstein, Director of Product Marketing, Digital Experience at Amdocs for a conversation about key challenges and…

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    State of the CDP

    For the fourth edition of Tealium’s State of the CDP 2023 report, through an independent firm, they surveyed over 1,200 professionals worldwide in B2B, B2C, and B2B2C industries. The responses have revealed that Customer Data Platforms (CDPs) have…

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    In Data We Trust

    71% of PwC’s “Complexity of Trust” study respondents said they would buy less from a business that lost their trust. Out of that, 73% said they would spend significantly less. Privacy is now a top consideration and focus for organizations….

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    The EX Market Ecosystem

    This Dash Research EX Market Ecosystem Infographic provides an overarching view of technology vendors in the EX-market.

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    CX Technology Guide

    Dash Network’s inaugural edition of the CX Technology Guide is an invaluable free resource for Customer Experience practitioners and professionals exploring the CX technology landscape. The primary objective of the guide is to demystify CX…

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    Welcome To Dash Network

    An animated video showcasing Dash Network’s vision and mission, as an integrated B2B research, events, and digital news media platform focused on the best business practices and technology solutions for the global Customer Experience market.

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    More Resources