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Nexthink Assist Launched to Support Digital Employee Experience

The News: Digital employee experience (DEX) management provider Nexthink has introduced Nexthink Assist, a virtual assistant that leverages AI to help resource-constrained and overloaded IT teams address problems faster and more easily. This new…

Five9 Accelerating Its Push Into the Enterprise Market

The News: Five9 underscored its strong financial results posted during its Q1 2023 earnings period during an analyst briefing on May 25. The CCaaS vendor reported $218.4 million in revenue for the first quarter, a 20% increase above the $182.8…

Driving Customer Success Through an Open, Transparent Zapier Community

The News:    Zapier, a provider of automation and integration tools that allow organizations to connect to more than 5,000 applications, has focused its efforts on providing information, education, and tips to its user base through…

Booking a Trip? The Digital Experience Matters

The News: Digital experience analytics provider Glassbox released research demonstrating how small friction points will cause customers to walk away from a brand’s digital experience and move on to a different one. According to the research,…

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Generative AI for CX management

Sprinklr AI+ Unifies Its Proprietary AI with Generative AI from OpenAI

The News: Sprinklr announced late last month the launch of Sprinklr AI+, its new AI offering that unifies proprietary AI from Sprinklr via generative capabilities powered by an enterprise API integration with OpenAI. The combination of the two…

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CX customer wins and case studies

CX Customer Wins for Oracle, ASAPP Financial, IrisCX, WorkJam, and FullStory

Oracle Cloud Helps Prada Group Elevate CX Oracle is deploying its cloud-based retail solutions at the Prada Group, the Italian luxury fashion house specializing in leather handbags, shoes, ready-to-wear, and fashion accessories. Through the…

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Enterprise automation using AI

Automation Anywhere Launches Generative AI Tools

The News: Automation Anywhere, a cloud native intelligent automation vendor, announced on June 1 that it had infused generative AI across its Automation Success Platform. The company highlighted three specific product announcements that…

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Customer care through social media

Customer Care Questions Drive Significant Engagement with Social Media Platforms

The News: Communicating with brands on social media platforms has become a preferred strategy for many consumers, according to the results of a recent Khoros survey that included more than 1,300 respondents who indicated they had tweeted…

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CX acquisitions and funding news

CX M&A and Funding News on Edenred, Enghouse, Axim, HelloTeam, and Kustomer

Edenred Acquires Reward Gateway for £1.15 Billion France-based employee fintech firm Edenred has acquired Reward Gateway, an employee engagement company headquartered in Boston, for £1.15 billion ($1.39 billion) from funds managed…

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Delta Air Lines employee recognition program

Delta Launches, Then Pauses, Employee Recognition Program After Backlash

The News: On May 27, news emerged about Delta Air Lines’ plan to share the first names of flight attendants with passengers in emails that will be sent to customers a day before their flight, as part of a new employee recognition tool. The tool,…

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Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Events & Webinars more events

  • CX After COVID-19

    An On-Demand Webinar
  • State of the CX Market

    An On-Demand Webinar
  • CX Trends to Watch in 2023

    Live Webinar – December 13, 2022 @ 12:00pm ET
  • State of the CX Market

    A Live Webinar – January 19, 2023 @ 9AM PST / 12PM EST
  • Dash Press Releases

    The Futurum Group Acquires Dash Network

    The Futurum Group, a family of industry research, advisory, consulting, and media companies focused on analyzing emerging and market-disrupting technologies, today announced the acquisition of Dash Network, an integrated B2B research, media, and…

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    Employee Experience Technology Adoption Is Being Driven by Pandemic Recovery and Workforce Instability

    The massive shifts caused by the Covid-19 pandemic have been deeply felt across all industries and at every department level within business-to-consumer (B2B) and business-to-business (B2B) companies. The effect on the global workforce has been…

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    Patient Experience Is Rapidly Becoming a Strategic Priority for Healthcare Providers

    Patient engagement and patient experience (PX) are areas of significant interest, focus, and concern in the US healthcare system and globally. Healthcare consumers’ expectations today require providers to be more customer centric. According to a…

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    The Customer Experience Software and Services Market Will Reach $120 Billion Worldwide by 2026

    Customer experience (CX) is typically defined as the sum of a customer’s experience with a product, brand, or service, encompassing all interactions before, during, and after a transaction. Providing a positive and pleasant CX is important to…

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    Educational Resources

    Your Secret Weapon for Customer Retention and Expansion

    The CX Innovator Series Report is an invaluable free resource for Customer Experience leaders and professionals who oversee CX initiatives.

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    CX Innovator Series Report

    The CX Innovator Series Report is an invaluable free resource for Customer Experience leaders and professionals who oversee CX initiatives.

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    Amdocs From the Show Floor: MWC 2023

    In this edition of Dash Network From the Show Floor at Mobile World Congress 2023, Clint Wheelock is joined by Smadar Kirstein, Director of Product Marketing, Digital Experience at Amdocs for a conversation about key challenges and…

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    State of the CDP

    For the fourth edition of Tealium’s State of the CDP 2023 report, through an independent firm, they surveyed over 1,200 professionals worldwide in B2B, B2C, and B2B2C industries. The responses have revealed that Customer Data Platforms (CDPs) have…

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    In Data We Trust

    71% of PwC’s “Complexity of Trust” study respondents said they would buy less from a business that lost their trust. Out of that, 73% said they would spend significantly less. Privacy is now a top consideration and focus for organizations….

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    The EX Market Ecosystem

    This Dash Research EX Market Ecosystem Infographic provides an overarching view of technology vendors in the EX-market.

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    CX Technology Guide

    Dash Network’s inaugural edition of the CX Technology Guide is an invaluable free resource for Customer Experience practitioners and professionals exploring the CX technology landscape. The primary objective of the guide is to demystify CX…

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    Welcome To Dash Network

    An animated video showcasing Dash Network’s vision and mission, as an integrated B2B research, events, and digital news media platform focused on the best business practices and technology solutions for the global Customer Experience market.

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