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CX Innovators: Deba Sahoo, Fidelity Investments

Deba Sahoo is senior vice president and head of product at Fidelity Investments, the financial services corporation based in Boston that is among the largest asset managers in the world, with products and services in investment management,…

Healthcare Workers Struggle With EX; Patient Experience Lags

Subpar healthcare employee experience (EX) is having a dampening effect on the quality of patient experience (PX), according to a new Qualtrics study.

CX Innovators: Clint Payne, The MultiChoice Group

Clint Payne is CX lead of the digital team at the MultiChoice Group, Africa’s biggest pay TV provider and operator of the DStv satellite television service in 47 countries across the continent’s Sub-Saharan region. Tasked with aligning…

EX Update: Almaden, Confirm, Engagedly, Gympass, Medallia, and Nexthink

Almaden’s Collective IQ Platform Adds Virtual Concierge and Integrates with Microsoft Teams Almaden Inc. has updated its digital employee experience solution, Collective IQ.One of the new features is an integration with Microsoft Teams that…

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Auto authentication using multi-factor authentication and biometrics

Auto-Authentication Techniques to Save Time and Improve CX

Using multi-factor authentication and biometrics, in place of traditional account verification, can reduce friction in customer service.

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QuestionPro Workforce DEI study

Research on Diversity, Equity, and Inclusion Shows Room for Improvement

QuestionPro Workforce president Sanja Licina discusses key findings from the company’s recent study on diversity, equity, and inclusion.

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CX Innovator Series - Sri Safitri, Telkom Indonesia

CX Innovators: Sri Safitri, Telkom Indonesia

Sri Safitri of Telkom Indonesia offers insights and key success stories from her team’s efforts to improve customer satisfaction and NPS.

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Customer data platform (CDP) product launches, partnerships, and research studies

CDP Updates: Kore.ai, Lotame, Lytics, mParticle, Simon Data, and The Trade Desk

Conversational AI Provider Kore.ai partners with mParticle Kore.ai and mParticle, announced a partnership to provide an AI-first natural language processing (NLP)-based search engine and intelligent chatbots to personalize retail shopping…

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CX Innovator Series - Phillip Moepya of Standard Bank

CX Innovators: Phillip Moepya, Standard Bank

Phillip Moepya of Standard Bank Group offers insights on best practices for applying design thinking to improve CX for Africa’s largest bank.

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SugarCRM digital self-service launch

SugarCRM Debuts New Digital Self-Service Capabilities

SugarCRM has announced digital self-service capabilities that are aimed at middle market business-to-business (B2B) companies.

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Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Events & Webinars more events

  • CX After COVID-19

    An On-Demand Webinar
  • State of the CX Market

    An On-Demand Webinar
  • CX Trends to Watch in 2023

    Live Webinar – December 13, 2022 @ 12:00pm ET
  • State of the CX Market

    A Live Webinar – January 19, 2023 @ 9AM PST / 12PM EST
  • Dash Press Releases

    The Futurum Group Acquires Dash Network

    The Futurum Group, a family of industry research, advisory, consulting, and media companies focused on analyzing emerging and market-disrupting technologies, today announced the acquisition of Dash Network, an integrated B2B research, media, and…

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    Employee Experience Technology Adoption Is Being Driven by Pandemic Recovery and Workforce Instability

    The massive shifts caused by the Covid-19 pandemic have been deeply felt across all industries and at every department level within business-to-consumer (B2B) and business-to-business (B2B) companies. The effect on the global workforce has been…

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    Patient Experience Is Rapidly Becoming a Strategic Priority for Healthcare Providers

    Patient engagement and patient experience (PX) are areas of significant interest, focus, and concern in the US healthcare system and globally. Healthcare consumers’ expectations today require providers to be more customer centric. According to a…

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    The Customer Experience Software and Services Market Will Reach $120 Billion Worldwide by 2026

    Customer experience (CX) is typically defined as the sum of a customer’s experience with a product, brand, or service, encompassing all interactions before, during, and after a transaction. Providing a positive and pleasant CX is important to…

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    Educational Resources

    In Data We Trust

    71% of PwC’s “Complexity of Trust” study respondents said they would buy less from a business that lost their trust. Out of that, 73% said they would spend significantly less. Privacy is now a top consideration and focus for organizations….

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    The EX Market Ecosystem

    This Dash Research EX Market Ecosystem Infographic provides an overarching view of technology vendors in the EX-market.

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    CX Technology Guide

    Dash Network’s inaugural edition of the CX Technology Guide is an invaluable free resource for Customer Experience practitioners and professionals exploring the CX technology landscape. The primary objective of the guide is to demystify CX…

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    Welcome To Dash Network

    An animated video showcasing Dash Network’s vision and mission, as an integrated B2B research, events, and digital news media platform focused on the best business practices and technology solutions for the global Customer Experience market.

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    Feedback Needs to Create Action

    This case study showcases how Amdocs leverages Alchemer for its global Voice of the Customer program. Benefits include increased response rate and engagement, and savings on Total Cost of Ownership. Download the case study below to learn more….

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    Elevating Engagement in Healthcare During a Pandemic

    This case study showcases how healthcare providers can increase communication and understanding between leaders and employees, and improve overall employee engagement with the DaysToHappy platform. Download the case study below to learn more….

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    Building a ‘Personal Bank in a Digital Age’ With a 360-degree Customer View

    This case study showcases how one of the Netherlands’ largest banks, ABN AMRO, utilized Tealium’s Customer Data Platform to bring its first-party customer data together so it could offer real-time, relevant engagement to clients . Download the case…

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    Delivering a Personalized and Consistent Patient Call Center Experience

    This case study examines how Tealium helped Providence St. Joseph Health unify known and unknown customer data sources to provide real-time patient information to call center agents. Download the case study below to learn more….

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