Latest News More News
Personalization and Deep Understanding Need to Be at the Heart of Patient Experience
By Sherril Hanson May 25, 2023
Dr. Adrienne Boissy, Chief Medical Officer, Qualtrics The field of experience management covers not just customer and employee experience, but other categories that are not quite the same as being labeled a “customer” or “consumer,” such…
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Developing Enhanced Experiences and Services to Retain Luxury Customers
By Keith Kirkpatrick May 24, 2023
The News: The Luxury Institute issued a white paper in April 2023 focused on the myths surrounding the definition of luxury and high-net worth (HNW) and ultra-high-net worth (UHNW) customers. The myths revolved around the commonly held beliefs…
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New CX Research from Deloitte Digital, UserTesting, Vonage, Alchemer, and Balto
By Alex Gaw May 24, 2023
Deloitte Digital: Contact Center Operations Are Changing, and Leaders Are Being Responsive New realities are driving the transformation of contact center operations, and service organizations are building new pathways toward better service…
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Genesys Broadens Experience Reach with the Cloud EX Launch
- By Sherril Hanson May 23, 2023
The News: Global experience orchestration provider Genesys has introduced Genesys Cloud EX, a solution focused on supporting employees within and beyond the contact center with AI-driven workforce forecasting and scheduling, gamification and…
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Using Contextual Data to Fight Fraud While Improving Customer Experiences
- By Keith Kirkpatrick May 23, 2023
The News: Digital fraud continues to rise across a variety of industry groups, according to the TransUnion 2023 State of Omnichannel Fraud Report, with the study indicating that 4.6% of all customers’ digital transactions globally were…
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Call Center Satisfaction Weighs Down Overall Wireless Service Ratings
- By Keith Kirkpatrick May 23, 2023
The News: Call center satisfaction garnered the lowest customer ratings across each category of wireless carriers, hovering around the 70-71 mark across mobile network operators (MNOs), full-service mobile virtual network operators…
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreEvents & Webinars more events
CX After COVID-19
An On-Demand WebinarState of the CX Market
An On-Demand WebinarLeveraging Technology to Improve CX
An On-Demand WebinarCX Trends to Watch in 2023
Live Webinar – December 13, 2022 @ 12:00pm ETState of the CX Market
A Live Webinar – January 19, 2023 @ 9AM PST / 12PM ESTDash Press Releases
The Futurum Group Acquires Dash Network
By Clint Wheelock January 10, 2023
The Futurum Group, a family of industry research, advisory, consulting, and media companies focused on analyzing emerging and market-disrupting technologies, today announced the acquisition of Dash Network, an integrated B2B research, media, and…
Read MoreEmployee Experience Technology Adoption Is Being Driven by Pandemic Recovery and Workforce Instability
- By Sherril Hanson October 10, 2022
The massive shifts caused by the Covid-19 pandemic have been deeply felt across all industries and at every department level within business-to-consumer (B2B) and business-to-business (B2B) companies. The effect on the global workforce has been…
Read MorePatient Experience Is Rapidly Becoming a Strategic Priority for Healthcare Providers
By Andrew Broderick September 20, 2022
Patient engagement and patient experience (PX) are areas of significant interest, focus, and concern in the US healthcare system and globally. Healthcare consumers’ expectations today require providers to be more customer centric. According to a…
Read MoreThe Customer Experience Software and Services Market Will Reach $120 Billion Worldwide by 2026
- By Keith Kirkpatrick July 7, 2022
Customer experience (CX) is typically defined as the sum of a customer’s experience with a product, brand, or service, encompassing all interactions before, during, and after a transaction. Providing a positive and pleasant CX is important to…
Read MoreEducational Resources
Your Secret Weapon for Customer Retention and Expansion
The CX Innovator Series Report is an invaluable free resource for Customer Experience leaders and professionals who oversee CX initiatives.
Read MoreCX Innovator Series Report
The CX Innovator Series Report is an invaluable free resource for Customer Experience leaders and professionals who oversee CX initiatives.
Read MoreAmdocs From the Show Floor: MWC 2023
In this edition of Dash Network From the Show Floor at Mobile World Congress 2023, Clint Wheelock is joined by Smadar Kirstein, Director of Product Marketing, Digital Experience at Amdocs for a conversation about key challenges and…
Read MoreState of the CDP
For the fourth edition of Tealium’s State of the CDP 2023 report, through an independent firm, they surveyed over 1,200 professionals worldwide in B2B, B2C, and B2B2C industries. The responses have revealed that Customer Data Platforms (CDPs) have…
Read MoreIn Data We Trust
71% of PwC’s “Complexity of Trust” study respondents said they would buy less from a business that lost their trust. Out of that, 73% said they would spend significantly less. Privacy is now a top consideration and focus for organizations….
Read MoreThe EX Market Ecosystem
This Dash Research EX Market Ecosystem Infographic provides an overarching view of technology vendors in the EX-market.
Read MoreCX Technology Guide
Dash Network’s inaugural edition of the CX Technology Guide is an invaluable free resource for Customer Experience practitioners and professionals exploring the CX technology landscape. The primary objective of the guide is to demystify CX…
Read MoreWelcome To Dash Network
An animated video showcasing Dash Network’s vision and mission, as an integrated B2B research, events, and digital news media platform focused on the best business practices and technology solutions for the global Customer Experience market.
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