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QuestionPro Partners with Acquis Cortico-X

QuestionPro and Acquis Cortico-X announced a collaboration to offer products and strategic services aimed at helping companies measure, discern insights, and take action from their data. Acquis Cortico-X is the experience transformation arm of…

New CX Research from Forrester, Sprinklr, WSO2, Lilt, and NICE

In this roundup of new research, the reports all zero in on the one indispensable component of CX—the customer—whose experience is measured to give rise to Forrester’s US CX Index ranking, and is the object of inquiry in Sprinklr’s…

Recognition Is a Key Factor for Employee Engagement and Well-Being

Recent data collected by Workhuman and Gallup indicates that even with the demonstrated cost savings and value to company culture of implementing an employee recognition program, many companies are lagging in their focus on recognition, or are not…

Developing Deeper Emotional Connections with Customers

One of the most oft-repeated adages in life is that you do not remember what a person says to you, but you do remember how they made you feel. This rings true across both B2B and B2C customer interactions, but due to the more personal nature of B2C…

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Avaya contact center as a service

Avaya Showcases One Cloud CCaaS as Composable Solution

Avaya, the North Carolina-based multinational technology provider of cloud communications and workplace collaboration programs, is promoting its One Cloud CCaaS offering as a composable contact center solution that delivers a complete and…

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Customer reviews and feedback

InMoment Acquires ReviewTrackers

InMoment, a provider of experience improvement (XI) solutions, has completed an acquisition of ReviewTrackers, a customer review management and software company. The purchase will enhance InMoment’s ability to offer a platform that can ingest…

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M&A and Funding News on HqO, ServiceNow, Gupshup, Pega, and Immuta

Four mergers and acquisitions (M&A) stories and one on funding make up this new roundup. Regardless of the nature of the acquisition or funding taking place, however, the focal point of activity, as it turns out, remains the same: people. Two…

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Hotel customer experience

Two Hotel Chains Turn to CX Technologies to Improve Guest Experience

The ability to provide positive experiences for customers along digital and in-person touchpoints over the entire customer journey, from research and booking to check-in and boarding, to hotel departure and more, has always been a challenging task…

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Customer experience wins and case studies

Customer Wins for ISC-CX, Workato, Vonage, SMG, and Adobe

The customer wins in this roundup include some big names: Adobe, The Home Depot, Foot Locker, ISC-CX, and Vonage, among others. But regardless of the size or status of the collaborating companies, the partnerships have all proven valuable, yielding…

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Taco Bell customer experience technology enhancements

Using Tech and Physical Design to Meet Customer Priorities

Taco Bell announced earlier this month that it opened the first of its “Taco Bell Defy” stores in Brooklyn Park, Minnesota, which incorporates automated and other innovative technologies designed to speed up and improve the customer’s…

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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Omnichannel Customer Engagement

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software

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CX for Contact Centers

Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers

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CX Market Ecosystem

150 Key Players and Industry Participants Providing Offerings in Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Insights & Feedback, and Employee Experience

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Dash Press Releases

Omnichannel Engagement Is Becoming a Centerpiece of Customer Experience Strategy for Many Organizations

Although brands have been transforming their customer experience (CX) models over the last several years, the COVID-19 pandemic accelerated many organizations’ plans for deploying omnichannel engagement strategies, according to a new report from…

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Contact Center Customer Experience Software and Services Revenue Will Surpass $18 Billion by 2026

Today’s business-to-consumer (B2C) and business-to-business (B2B) organizations have been evolving their call centers into contact centers, which are designed to take a more active role in delivering great customer experience (CX) via an…

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Customer Experience Revenue in the Travel & Hospitality Industry Declined by 33% Between 2019 and 2021

While all industry sectors have needed to pivot and flex to address the global pandemic, few other industries have had to reinvent their processes and solutions the way the travel & hospitality market has needed to. Constantly changing…

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Personalization and Customization Are an Increasing Part of Customer Experience Strategies in Data-Rich Industries Such as Healthcare, Telecommunications, Financial Services, and Retail

Given the wide range of options for the digital and physical ordering, fulfillment, and after-service care available to both consumers and businesses, a one-size-fits-all approach to customer experience (CX) is not only outdated, but a recipe for…

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Educational Resources

Welcome To Dash Network

An animated video showcasing Dash Network’s vision and mission, as an integrated B2B research, events, and digital news media platform focused on the best business practices and technology solutions for the global Customer Experience market.

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Feedback Needs to Create Action

This case study showcases how Amdocs leverages Alchemer for its global Voice of the Customer program. Benefits include increased response rate and engagement, and savings on Total Cost of Ownership. Download the case study below to learn more….

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Elevating Engagement in Healthcare During a Pandemic

This case study showcases how healthcare providers can increase communication and understanding between leaders and employees, and improve overall employee engagement with the DaysToHappy platform. Download the case study below to learn more….

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Building a ‘Personal Bank in a Digital Age’ With a 360-degree Customer View

This case study showcases how one of the Netherlands’ largest banks, ABN AMRO, utilized Tealium’s Customer Data Platform to bring its first-party customer data together so it could offer real-time, relevant engagement to clients . Download the case…

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Delivering a Personalized and Consistent Patient Call Center Experience

This case study examines how Tealium helped Providence St. Joseph Health unify known and unknown customer data sources to provide real-time patient information to call center agents. Download the case study below to learn more….

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Amdocs Customer Engagement Solution Profile

This solution profile outlines the Amdocs Customer Engagement Solution for communications service providers (CSPs) and also discusses the trends driving the adoption of a more customer-centric approach. Download the paper below to learn more….

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Customer Centric Calls for a Care-Centric Approach

This Dash Research white paper explains how a unified approach can help telco providers meet today’s CX challenges, how technology can support and augment agents to deliver excellent CX, and the key attributes and elements required in a modern CX…

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Amdocs Customer Engagement Data Sheet

This data sheet showcases advantages of Amdocs’ single and modular Customer Engagement application. Download the data sheet below to learn more. Amdocs-Customer-Engagement-data-sheet-longDownload Please Sign In to view the…

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