Latest News More News
Oracle Cuts 5,000 Jobs in CX Division and in Marketing
By Alex Gaw August 9, 2022
By Technology and software giant Oracle cut jobs in marketing and in its beleaguered CX division on Monday amid fears of economic uncertainty, with reports from business and trade papers quoting sources in the know as saying that the total number of…
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Customer Wins for Amperity, Medallia, 3CLogic, mParticle, and SugarCRM
- By Alex Gaw August 8, 2022
Amperity to Boost Personalized Shopping Experiences for alice + olivia Amperity, the Seattle-based provider of an enterprise customer data platform (CDP) for consumer brands such as Alaska Airlines and Kroger, has been selected by alice +…
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New Employee Experience Products and Partnerships: Cooleaf, Vantage Circle, Lattice, and Others
- By Sherril Hanson August 8, 2022
By There are many tools companies can use to help support and improve employee experience (EX). Some focus on the basics, such as payroll, benefits, and compensation strategies. Others listen to employees, act on learnings, provide ongoing dialog and…
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Smaller Companies Look for Ways to Support Positive Employee Experience
- By Sherril Hanson August 5, 2022
To dig into the end user experience of companies deploying technologies to support employee experience (EX), Dash Research recently interviewed three organizations that implemented various solutions. All three worked with isolved, a human…
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Using Employee Advocacy to Support CX Efforts
- By Keith Kirkpatrick August 2, 2022
By Customer advocates are extremely useful for recommending and actively promoting a brand, its products, and even the experiences they have interacting with a company. If a company makes a concerted effort to treat customers properly, many customers…
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Bain & Company Launches NPSx for CX Training and Certification
- By Alex Gaw August 1, 2022
From Bain & Company, inventors of the Net Promoter Score (NPS) and Net Promoter System, comes NPSx, a CX training and certification course that the company says is the first of its kind to help organizations create leading customer…
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CX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Read MoreOmnichannel Customer Engagement
Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software
Read MoreCX for Contact Centers
Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers
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Events & Webinars more events
Dash Press Releases
The Customer Experience Software and Services Market Will Reach $120 Billion Worldwide by 2026
- By Keith Kirkpatrick July 7, 2022
Customer experience (CX) is typically defined as the sum of a customer’s experience with a product, brand, or service, encompassing all interactions before, during, and after a transaction. Providing a positive and pleasant CX is important to…
Read MoreGrowth in the Customer Insights & Feedback Market Is Being Fueled by Digital Transformation and Artificial Intelligence Adoption
- By Sherril Hanson June 29, 2022
The technologies that enable customer experience (CX), such as customer relationship management (CRM), customer data and analytics, personalization & optimization, contact center solutions, and employee experience (EX) solutions, are all…
Read MoreOmnichannel Engagement Is Becoming a Centerpiece of Customer Experience Strategy for Many Organizations
- By Keith Kirkpatrick March 29, 2022
Although brands have been transforming their customer experience (CX) models over the last several years, the COVID-19 pandemic accelerated many organizations’ plans for deploying omnichannel engagement strategies, according to a new report from…
Read MoreContact Center Customer Experience Software and Services Revenue Will Surpass $18 Billion by 2026
- By Keith Kirkpatrick March 28, 2022
Today’s business-to-consumer (B2C) and business-to-business (B2B) organizations have been evolving their call centers into contact centers, which are designed to take a more active role in delivering great customer experience (CX) via an…
Read MoreEducational Resources
Welcome To Dash Network
An animated video showcasing Dash Network’s vision and mission, as an integrated B2B research, events, and digital news media platform focused on the best business practices and technology solutions for the global Customer Experience market.
Read MoreFeedback Needs to Create Action
This case study showcases how Amdocs leverages Alchemer for its global Voice of the Customer program. Benefits include increased response rate and engagement, and savings on Total Cost of Ownership. Download the case study below to learn more….
Read MoreElevating Engagement in Healthcare During a Pandemic
This case study showcases how healthcare providers can increase communication and understanding between leaders and employees, and improve overall employee engagement with the DaysToHappy platform. Download the case study below to learn more….
Read MoreBuilding a ‘Personal Bank in a Digital Age’ With a 360-degree Customer View
This case study showcases how one of the Netherlands’ largest banks, ABN AMRO, utilized Tealium’s Customer Data Platform to bring its first-party customer data together so it could offer real-time, relevant engagement to clients . Download the case…
Read MoreDelivering a Personalized and Consistent Patient Call Center Experience
This case study examines how Tealium helped Providence St. Joseph Health unify known and unknown customer data sources to provide real-time patient information to call center agents. Download the case study below to learn more….
Read MoreAmdocs Customer Engagement Solution Profile
This solution profile outlines the Amdocs Customer Engagement Solution for communications service providers (CSPs) and also discusses the trends driving the adoption of a more customer-centric approach. Download the paper below to learn more….
Read MoreCustomer Centric Calls for a Care-Centric Approach
This Dash Research white paper explains how a unified approach can help telco providers meet today’s CX challenges, how technology can support and augment agents to deliver excellent CX, and the key attributes and elements required in a modern CX…
Read MoreAmdocs Customer Engagement Data Sheet
This data sheet showcases advantages of Amdocs’ single and modular Customer Engagement application. Download the data sheet below to learn more. Amdocs-Customer-Engagement-data-sheet-longDownload Please Sign In to view the…
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