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Avaya Showcases One Cloud CCaaS as Composable Solution
By Alex Gaw June 24, 2022
By Avaya, the North Carolina-based multinational technology provider of cloud communications and workplace collaboration programs, is promoting its One Cloud CCaaS offering as a composable contact center solution that delivers a complete and…
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InMoment Acquires ReviewTrackers
- By Sherril Hanson June 24, 2022
By InMoment, a provider of experience improvement (XI) solutions, has completed an acquisition of ReviewTrackers, a customer review management and software company. The purchase will enhance InMoment’s ability to offer a platform that can ingest…
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M&A and Funding News on HqO, ServiceNow, Gupshup, Pega, and Immuta
- By Alex Gaw June 23, 2022
Four mergers and acquisitions (M&A) stories and one on funding make up this new roundup. Regardless of the nature of the acquisition or funding taking place, however, the focal point of activity, as it turns out, remains the same: people. Two…
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Two Hotel Chains Turn to CX Technologies to Improve Guest Experience
- By Sherril Hanson June 23, 2022
The ability to provide positive experiences for customers along digital and in-person touchpoints over the entire customer journey, from research and booking to check-in and boarding, to hotel departure and more, has always been a challenging task…
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Customer Wins for ISC-CX, Workato, Vonage, SMG, and Adobe
- By Alex Gaw June 22, 2022
The customer wins in this roundup include some big names: Adobe, The Home Depot, Foot Locker, ISC-CX, and Vonage, among others. But regardless of the size or status of the collaborating companies, the partnerships have all proven valuable, yielding…
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Using Tech and Physical Design to Meet Customer Priorities
- By Keith Kirkpatrick June 21, 2022
By Taco Bell announced earlier this month that it opened the first of its “Taco Bell Defy” stores in Brooklyn Park, Minnesota, which incorporates automated and other innovative technologies designed to speed up and improve the customer’s…
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Customer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Read MoreOmnichannel Customer Engagement
Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software
Read MoreCX for Contact Centers
Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers
Read MoreCX Market Ecosystem
150 Key Players and Industry Participants Providing Offerings in Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Insights & Feedback, and Employee Experience
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Dash Press Releases
Omnichannel Engagement Is Becoming a Centerpiece of Customer Experience Strategy for Many Organizations
- By Keith Kirkpatrick March 29, 2022
Although brands have been transforming their customer experience (CX) models over the last several years, the COVID-19 pandemic accelerated many organizations’ plans for deploying omnichannel engagement strategies, according to a new report from…
Read MoreContact Center Customer Experience Software and Services Revenue Will Surpass $18 Billion by 2026
- By Keith Kirkpatrick March 28, 2022
Today’s business-to-consumer (B2C) and business-to-business (B2B) organizations have been evolving their call centers into contact centers, which are designed to take a more active role in delivering great customer experience (CX) via an…
Read MoreCustomer Experience Revenue in the Travel & Hospitality Industry Declined by 33% Between 2019 and 2021
- By Sherril Hanson February 9, 2022
While all industry sectors have needed to pivot and flex to address the global pandemic, few other industries have had to reinvent their processes and solutions the way the travel & hospitality market has needed to. Constantly changing…
Read MorePersonalization and Customization Are an Increasing Part of Customer Experience Strategies in Data-Rich Industries Such as Healthcare, Telecommunications, Financial Services, and Retail
- By Sherril Hanson January 31, 2022
Given the wide range of options for the digital and physical ordering, fulfillment, and after-service care available to both consumers and businesses, a one-size-fits-all approach to customer experience (CX) is not only outdated, but a recipe for…
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Welcome To Dash Network
An animated video showcasing Dash Network’s vision and mission, as an integrated B2B research, events, and digital news media platform focused on the best business practices and technology solutions for the global Customer Experience market.
Read MoreFeedback Needs to Create Action
This case study showcases how Amdocs leverages Alchemer for its global Voice of the Customer program. Benefits include increased response rate and engagement, and savings on Total Cost of Ownership. Download the case study below to learn more….
Read MoreElevating Engagement in Healthcare During a Pandemic
This case study showcases how healthcare providers can increase communication and understanding between leaders and employees, and improve overall employee engagement with the DaysToHappy platform. Download the case study below to learn more….
Read MoreBuilding a ‘Personal Bank in a Digital Age’ With a 360-degree Customer View
This case study showcases how one of the Netherlands’ largest banks, ABN AMRO, utilized Tealium’s Customer Data Platform to bring its first-party customer data together so it could offer real-time, relevant engagement to clients . Download the case…
Read MoreDelivering a Personalized and Consistent Patient Call Center Experience
This case study examines how Tealium helped Providence St. Joseph Health unify known and unknown customer data sources to provide real-time patient information to call center agents. Download the case study below to learn more….
Read MoreAmdocs Customer Engagement Solution Profile
This solution profile outlines the Amdocs Customer Engagement Solution for communications service providers (CSPs) and also discusses the trends driving the adoption of a more customer-centric approach. Download the paper below to learn more….
Read MoreCustomer Centric Calls for a Care-Centric Approach
This Dash Research white paper explains how a unified approach can help telco providers meet today’s CX challenges, how technology can support and augment agents to deliver excellent CX, and the key attributes and elements required in a modern CX…
Read MoreAmdocs Customer Engagement Data Sheet
This data sheet showcases advantages of Amdocs’ single and modular Customer Engagement application. Download the data sheet below to learn more. Amdocs-Customer-Engagement-data-sheet-longDownload Please Sign In to view the…
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