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Zoho’s ‘Center of Gravity’ Helps Streamline Employee-Technology Interactions and Improve EX

Software suite provider Zoho recently launched Trident, a new unified communications platform, in addition to several other technology enhancements which fall under its Zoho Workplace office platform. Combined, these additions are aimed at creating…

Customer Wins for Amperity, Medallia, ASAPP, RetailNext, and NICE

Amperity Helps Design Collective MillerKnoll Deliver Consistent, Personalized CX Amperity, the Seattle-based enterprise customer data platform (CDP) provider for consumer brands, is the choice of design house MillerKnoll to deliver personalized…

Despite Customer Anger, HP Stands by Its Cartridge Authentication System

Maintaining a balance between ensuring customer experience and the need to ensure solid revenue streams is a challenge faced by many organizations. Amid an environment where menu hacks are shared on Twitter to highlight ways to save money by using…

White House Requests More Than $500 Million for CX Initiatives

The White House has submitted a budget proposal for fiscal year 2024 requesting more than $500 million in additional funding to hire personnel and support various CX programs across federal agencies. The proposal, which is in line with the…

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MLB and Zoom partnership for video replay review

Major League Baseball and Zoom Partner on Replay Review

Major League Baseball (MLB) and Zoom Video Communications are teaming up in a first-of-a-kind partnership that designates Zoom as the new official unified communications (UC) platform of the league and the presenting partner of MLB replay review…

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Perceptyx study on employee listening

Companies Still Investing in Employee Listening Programs

In the CX world, there has been a lot of chatter about what this year might look like with budget cuts and potentially leaner organizations. All signs point to CX being particularly needed, and that investments in digital CX will continue, with…

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Rison Software customer win with Nissan

Rison Software Brings CX, EX, and Training Together

UK-based Rison Software recently signed a deal with Nissan Motor Corporation’s training facility, Nissan Academy, to bring its VirtlX solution to employees in five regions across the Middle East, India, and Africa. Dash Research recently…

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CX acquisitions and funding news

M&A News: Qualtrics, Momentive Are Acquired; Amelia Gets Funding; Keap Buys The Factory

Silver Lake, CPP Investments Acquire Qualtrics for $12.5 Billion Qualtrics, the inventor of the experience management category in customer relations, is being acquired by global technology investment firm Silver Lake, in partnership with Canada…

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Workhuman interview

5 Questions with Zoe Peterson-Ward, Chief Customer Officer, Workhuman

Dash Research recently spoke with Zoe Peterson-Ward, the Chief Customer Officer at Workhuman, a provider of rewards and recognition technology and insights that has been in business more than 20 years. Peterson-Ward discussed challenges human…

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Twilio and Qualtrics integration

Twilio-Qualtrics Integration Supports Enriched Customer Profiles

Customer engagement platform Twilio and experience management company Qualtrics announced a no-code connector that will allow for real-time data sharing and integration between the Twilio Segment customer data platform (CDP) and Qualtrics’…

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Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Events & Webinars more events

  • CX After COVID-19

    An On-Demand Webinar
  • State of the CX Market

    An On-Demand Webinar
  • CX Trends to Watch in 2023

    Live Webinar – December 13, 2022 @ 12:00pm ET
  • State of the CX Market

    A Live Webinar – January 19, 2023 @ 9AM PST / 12PM EST
  • Dash Press Releases

    The Futurum Group Acquires Dash Network

    The Futurum Group, a family of industry research, advisory, consulting, and media companies focused on analyzing emerging and market-disrupting technologies, today announced the acquisition of Dash Network, an integrated B2B research, media, and…

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    Employee Experience Technology Adoption Is Being Driven by Pandemic Recovery and Workforce Instability

    The massive shifts caused by the Covid-19 pandemic have been deeply felt across all industries and at every department level within business-to-consumer (B2B) and business-to-business (B2B) companies. The effect on the global workforce has been…

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    Patient Experience Is Rapidly Becoming a Strategic Priority for Healthcare Providers

    Patient engagement and patient experience (PX) are areas of significant interest, focus, and concern in the US healthcare system and globally. Healthcare consumers’ expectations today require providers to be more customer centric. According to a…

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    The Customer Experience Software and Services Market Will Reach $120 Billion Worldwide by 2026

    Customer experience (CX) is typically defined as the sum of a customer’s experience with a product, brand, or service, encompassing all interactions before, during, and after a transaction. Providing a positive and pleasant CX is important to…

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    Educational Resources

    CX Innovator Series Report

    The CX Innovator Series Report is an invaluable free resource for Customer Experience leaders and professionals who oversee CX initiatives.

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    Amdocs From the Show Floor: MWC 2023

    In this edition of Dash Network From the Show Floor at Mobile World Congress 2023, Clint Wheelock is joined by Smadar Kirstein, Director of Product Marketing, Digital Experience at Amdocs for a conversation about key challenges and…

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    State of the CDP

    For the fourth edition of Tealium’s State of the CDP 2023 report, through an independent firm, they surveyed over 1,200 professionals worldwide in B2B, B2C, and B2B2C industries. The responses have revealed that Customer Data Platforms (CDPs) have…

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    In Data We Trust

    71% of PwC’s “Complexity of Trust” study respondents said they would buy less from a business that lost their trust. Out of that, 73% said they would spend significantly less. Privacy is now a top consideration and focus for organizations….

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    The EX Market Ecosystem

    This Dash Research EX Market Ecosystem Infographic provides an overarching view of technology vendors in the EX-market.

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    CX Technology Guide

    Dash Network’s inaugural edition of the CX Technology Guide is an invaluable free resource for Customer Experience practitioners and professionals exploring the CX technology landscape. The primary objective of the guide is to demystify CX…

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    Welcome To Dash Network

    An animated video showcasing Dash Network’s vision and mission, as an integrated B2B research, events, and digital news media platform focused on the best business practices and technology solutions for the global Customer Experience market.

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    Feedback Needs to Create Action

    This case study showcases how Amdocs leverages Alchemer for its global Voice of the Customer program. Benefits include increased response rate and engagement, and savings on Total Cost of Ownership. Download the case study below to learn more….

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