Building the World's Largest Community of CX Professionals

Learn More

Customer Wins for Pegasystems, MeBeBot, Algonomy, DigitalWell, Centrical, TTEC Digital

Pegasystems Deploys Financial Services Software at First Federal Credit Union Pegasystems, the provider of a low-code software platform headquartered in Cambridge, Massachusetts, is reporting success in the deployment of its artificial…

Focus on Wellbeing Is Core to Employee Experience

The massive shifts caused by the Covid-19 pandemic have been deeply felt across all industries and at every department level within B2C and B2B companies. The effect on the global workforce has been profound, with companies around the world…

Leveraging CDPs to Turn Customer Data into Action

Customer data platforms (CDPs) are software applications that are designed to consolidate and manage customer data across all touchpoints to provide a unified view of the customer and their entire journey. They are designed to help organizations…

How Social Listening Can Improve CX

Capturing customer feedback through surveys can be extremely useful, particularly when detailed information is provided immediately after an interaction has taken place. But many insights and details about a product, service or brand may not…

Latest News More News

Travel and hospitality customer experience

Realistic CX Expectations Are Key to Return to Travel

This past month I took my first international trip since 2019. Armed with my knowledge of the CX technology stack that many travel and hospitality companies would potentially be using to deliver a good experience, I was fully prepared to come back…

Read More
Gaps in CX program implementations

CallMiner Report: Firms Are Unable to Spur Stronger CX for Various Reasons

Companies do not collect all the data they need in order to drive positive CX, and the limited data collection is holding back organizations from effectively analyzing data to uncover insights and intelligence that result in meaningful action,…

Read More
CX customer wins and case studies

New Customer Wins for LivePerson, Vonage, Qualtrics, SugarCRM, and Tata CS

LivePerson and its AI Platform to Improve CX Journey at Capitec Bank LivePerson, the provider of a conversational artificial intelligence (AI) platform, is in a strategic partnership to transform the CX of Capitec Bank, South Africa’s biggest…

Read More
HR Technology Conference announcements

HR Tech Conference Yields a Variety of Announcements

In a press release prior to the event, the HR Technology Conference & Exposition stated there would be 80+ product launches announced. While there were announcements across many technology areas, a few segments in particular yielded a deluge of…

Read More
People Paradox study

The CX World Grapples with a ‘People Paradox’ Issue

A new report by MIT Technology Review Insights points to a grim irony currently at work in the way CX employees are treated by business concerns in the post-pandemic era. A so-called “people paradox” is discernible when it comes to CX staff,…

Read More
CX research studies and surveys

New CX Research from FMI, Braze, Heap, Yotpo, and SMG

FMI: Inflation is Worrisome for US Food Industry Food retailers and suppliers both agree that the current inflationary economic climate is not favorable to the food industry, states a new report from Food Marketplace Inc. (FMI), the trade…

Read More
More News

Latest Research More Research

CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

Read More

CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

Read More

Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

Read More

Omnichannel Customer Engagement

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software

Read More

Events & Webinars more events

Webinar A Dash Network Editorial Webinar

Leveraging Technology to Improve CX

Live Webinar – August 30, 2022 @ 12:00pm EDT
  • Keith Kirkpatrick
  • Clint Wheelock

Dash Press Releases

Patient Experience Is Rapidly Becoming a Strategic Priority for Healthcare Providers

Patient engagement and patient experience (PX) are areas of significant interest, focus, and concern in the US healthcare system and globally. Healthcare consumers’ expectations today require providers to be more customer centric. According to a…

Read More

The Customer Experience Software and Services Market Will Reach $120 Billion Worldwide by 2026

Customer experience (CX) is typically defined as the sum of a customer’s experience with a product, brand, or service, encompassing all interactions before, during, and after a transaction. Providing a positive and pleasant CX is important to…

Read More

Growth in the Customer Insights & Feedback Market Is Being Fueled by Digital Transformation and Artificial Intelligence Adoption

The technologies that enable customer experience (CX), such as customer relationship management (CRM), customer data and analytics, personalization & optimization, contact center solutions, and employee experience (EX) solutions, are all…

Read More

Omnichannel Engagement Is Becoming a Centerpiece of Customer Experience Strategy for Many Organizations

Although brands have been transforming their customer experience (CX) models over the last several years, the COVID-19 pandemic accelerated many organizations’ plans for deploying omnichannel engagement strategies, according to a new report from…

Read More
more press releases

Educational Resources

CX Technology Guide

Dash Network’s inaugural edition of the CX Technology Guide is an invaluable free resource for Customer Experience practitioners and professionals exploring the CX technology landscape. The primary objective of the guide is to demystify CX…

Read More

Welcome To Dash Network

An animated video showcasing Dash Network’s vision and mission, as an integrated B2B research, events, and digital news media platform focused on the best business practices and technology solutions for the global Customer Experience market.

Read More

Feedback Needs to Create Action

This case study showcases how Amdocs leverages Alchemer for its global Voice of the Customer program. Benefits include increased response rate and engagement, and savings on Total Cost of Ownership. Download the case study below to learn more….

Read More

Elevating Engagement in Healthcare During a Pandemic

This case study showcases how healthcare providers can increase communication and understanding between leaders and employees, and improve overall employee engagement with the DaysToHappy platform. Download the case study below to learn more….

Read More

Building a ‘Personal Bank in a Digital Age’ With a 360-degree Customer View

This case study showcases how one of the Netherlands’ largest banks, ABN AMRO, utilized Tealium’s Customer Data Platform to bring its first-party customer data together so it could offer real-time, relevant engagement to clients . Download the case…

Read More

Delivering a Personalized and Consistent Patient Call Center Experience

This case study examines how Tealium helped Providence St. Joseph Health unify known and unknown customer data sources to provide real-time patient information to call center agents. Download the case study below to learn more….

Read More

Amdocs Customer Engagement Solution Profile

This solution profile outlines the Amdocs Customer Engagement Solution for communications service providers (CSPs) and also discusses the trends driving the adoption of a more customer-centric approach. Download the paper below to learn more….

Read More

Customer Centric Calls for a Care-Centric Approach

This Dash Research white paper explains how a unified approach can help telco providers meet today’s CX challenges, how technology can support and augment agents to deliver excellent CX, and the key attributes and elements required in a modern CX…

Read More
More Resources